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Community Guidelines & Standards

Clear rules, responsibilities, and ethical standards to ensure safe, accurate, and respectful civic engagement.

Last Updated: April 9, 2026

📝 Reporting Guidelines

Do:

  • Provide accurate and detailed information about the issue
  • Include clear photos showing the problem
  • Specify the exact location using our map tool
  • Select the appropriate category for your report
  • Be respectful and constructive in your descriptions
  • Follow up on your reports through the dashboard

Don't:

  • Submit false or misleading reports
  • Use offensive or inappropriate language
  • Report private property issues without authorization
  • Duplicate reports for the same issue
  • Share personal information of others without consent
  • Use the platform for non-civic related complaints

🛠️ Problem Solver Guidelines

Professional Conduct

  • Respond to assigned tasks promptly
  • Maintain professionalism in all interactions
  • Provide regular updates on task progress
  • Complete tasks within the agreed timeline
  • Submit proof of completion with clear photos
  • Respect community members and their property

Quality Standards

  • Follow safety protocols and regulations
  • Use appropriate tools and materials
  • Ensure work meets quality standards
  • Clean up work area after completion
  • Report any complications or challenges immediately
  • Be open to feedback and improvements

⚖️ Code of Conduct

R

Respect

Treat all community members with respect and dignity. Discrimination, harassment, or bullying will not be tolerated.

I

Integrity

Be honest and transparent in all your interactions. Report issues accurately and complete tasks with integrity.

P

Privacy

Respect the privacy of others. Do not share personal information or photos of individuals without their consent.

C

Collaboration

Work together to build a better community. Support others and share knowledge constructively.

A

Accountability

Take responsibility for your actions and commitments. Follow through on tasks and reports you initiate.

⚠️ Violations and Consequences

Violations of these guidelines may result in:

We take guideline violations seriously to maintain a safe and productive community environment.

  • 1
    Warning notification
  • 2
    Temporary account suspension
  • 3
    Removal from problem solver program
  • 4
    Permanent account termination
  • 5
    Legal action in cases of serious violations

Questions or Concerns?

If you have questions about these guidelines or need to report a violation, please contact our support team.

We typically respond within 24 hours