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Privacy Policy & Data Protection
How we collect, use, secure, and protect your personal information with full transparency and accountability.
Last Updated: April 9, 2026
Table of Contents
Introduction
Welcome to NagarNirman ("we," "our," or "us"). We are committed toprotecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Note: By using our platform, you agree to the terms outlined in this policy. We encourage you to read it carefully.
Information We Collect
Personal Information
- Name & contact details
- Account credentials
- Profile information
- Location data
- Photos & descriptions
- Communication history
Automated Collection
- Device information
- IP address
- Browser type
- Usage patterns
- Geographic location
- Interaction data
How We Use Your Information
We use your information responsibly to:
Service Delivery
Provide and improve our platform services
Issue Resolution
Process and manage your reports efficiently
Communication
Keep you updated on your activities
Matching
Connect problem solvers with issues
Security
Protect platform integrity and prevent fraud
Analytics
Enhance user experience through insights
Information Sharing
With Other Users
- Report locations are publicly visible on maps
- Your name is shared with assigned problem solvers
- Profile details are accessible to authorities
With Authorities
We share necessary information with local authorities and verified problem solvers to facilitate effective issue resolution and maintain public safety.
Data Security
Enterprise-Grade Security
Your data is protected with multiple layers of security
End-to-end encryption
Secure servers
Regular audits
Access controls
While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.
Your Rights & Choices
Access & Review
View your personal information anytime
Update & Correct
Edit or modify your data as needed
Data Deletion
Request account and data removal
Opt-Out
Control marketing communications
Data Export
Request a copy of your information
Processing Control
Object to certain data activities
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. Completed reports may be retained for statistical analysis and historical archiving while ensuring your privacy is maintained.
Note: Some data may be retained longer if required by law or for legitimate business purposes.
Children's Privacy
Age Restriction Notice
Our platform is designed for users 18 years and older
We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take prompt action to remove such information from our systems.
Policy Updates
Staying Updated
We're committed to transparency in our updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through platform notifications, and we encourage you to review this page regularly.