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How NagarNirman
Works
Transforming civic reporting through a transparent, efficient workflow that connects citizens with authorities.
Report
Submit with photo evidence
Verify
Officials validate reports
Assign
Route to departments
Resolve
Issue gets fixed
Your Reporting Journey
Follow these simple steps to report civic issues and track their resolution
Identify the Issue
Spot a civic problem in your area
Capture Evidence
Take photos/videos as proof
Auto-detect Location
GPS pins exact location
Add Details
Describe the issue briefly
Submit Report
Send to authorities instantly
Track Live Status
Real-time updates until resolution
Identify the Issue
Spot a civic problem in your area
Capture Evidence
Take photos/videos as proof
Auto-detect Location
GPS pins exact location
Add Details
Describe the issue briefly
Submit Report
Send to authorities instantly
Track Live Status
Real-time updates until resolution
Authority Workflow
How municipal departments efficiently handle and resolve citizen reports
Report Intake
Reports received through multiple channels and logged digitally
Smart Screening
AI-powered screening for duplicates, priority, and categorization
Expert Review
Municipal experts verify and assign severity levels
Department Dispatch
Automated routing to appropriate department with all details
Resolution & Closure
Field work completion with photographic evidence and user feedback
Average Processing Speed
2.3 days
Success Rate
94%
Who Uses NagarNirman?
A collaborative platform connecting citizens, authorities, and administrators
Citizens
Report issues and track resolutions in real-time
- Submit reports with multimedia evidence
- Track real-time status updates
- Receive resolution notifications
- View community reports map
Municipal Workers
Receive and resolve reported civic issues efficiently
- Access assigned reports dashboard
- Update work progress in real-time
- Upload completion evidence
- Coordinate with teams seamlessly
Administrators
Monitor, verify, and manage platform operations
- Verify and prioritize incoming reports
- Assign tasks to departments
- Monitor resolution analytics
- Generate performance reports
Common Issues
Report any civic issue quickly through our platform
Road Damage
Potholes, cracks, and surface deterioration
Street Light Failure
Non-functioning or damaged public lighting
Water Issues
Leakages, blockages, and water supply problems
Waste Management
Uncollected garbage, overflowing bins
Parks Maintenance
Public space upkeep and facility issues
Safety Hazards
Broken infrastructure, exposed wiring
Power Problems
Outages, fallen cables, transformer issues
Environment
Pollution, illegal dumping, tree damage
Why Our Process Works
Key benefits that make NagarNirman the most effective civic reporting platform
Rapid Response
60% faster resolution with streamlined workflows
Complete Transparency
Real-time tracking keeps everyone informed
Data Intelligence
AI-powered insights for urban planning
Community Power
Collective action for better neighborhoods
Verified in 24h
Resolved in 1 week
User Rating
Reports Resolved
Cities Covered
Always Available